1. About Nooriva

Nooriva is a travel website focused on Marrakech tours, activities, excursions, day trips, and travel experiences across Morocco.

Some experiences displayed on our website may be provided, operated, or fulfilled by independent third-party tour operators and travel partners.

2. Acceptance of These Terms

By accessing or using this website, you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree with these terms, please do not use the website or proceed with a booking.

3. Using Our Website

You agree to use Nooriva only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, or commercially exploit website content without permission.
• Introduce malicious software or harmful code.
• Misuse booking systems, forms, or customer accounts.
• Provide false or misleading information.

4. Tours, Activities and Experiences

Nooriva may display information about tours, activities, excursions, transportation, and other travel experiences provided by third-party operators or booking partners.

Availability, prices, schedules, itineraries, meeting points, inclusions, exclusions, age requirements, cancellation policies, and other conditions may vary by experience.

Always review the specific experience details and applicable booking conditions before completing a reservation.

Explore our Marrakech tours and day trips from Marrakech to compare available experiences.

5. Third-Party Booking Providers

Some bookings may be completed through external booking platforms, travel partners, or tour operators.

When you leave Nooriva and continue to an external booking website, the booking is subject to that provider's own terms, privacy policy, cancellation policy, payment conditions, and other applicable rules.

Nooriva is not responsible for terms imposed by an independent third-party provider that are outside our control.

6. Booking and Confirmation

A booking is considered confirmed only when the relevant booking provider has accepted the reservation and issued the applicable confirmation.

Submitting a request, enquiry, or booking form does not necessarily guarantee availability or confirmation.

Customers are responsible for checking their booking confirmation and ensuring that the information provided is accurate.

7. Prices and Availability

Prices and availability may change without notice. The final price and availability shown by the applicable booking provider at the time of booking should be considered the controlling information.

Where taxes, fees, transportation charges, optional extras, or other costs apply, these may be displayed separately depending on the booking provider.

8. Payments

Where payment is processed by a third-party booking provider, payment information is submitted directly to that provider and is governed by its payment and security procedures.

Nooriva does not ask customers to send complete payment card information through ordinary email or contact forms.

9. Cancellations and Refunds

Cancellation, amendment, refund, and no-show conditions depend on the specific experience and booking provider.

Before booking, customers should carefully review the cancellation conditions associated with the selected experience.

Where a booking is made through an external provider, cancellation and refund requests may need to be submitted directly to that provider according to its applicable policy.

For questions about a booking made through Nooriva, you can contact us and we will help direct you to the appropriate provider where possible.

10. Customer Responsibilities

Customers are responsible for arriving at the required meeting point on time and following the instructions provided by the tour operator or booking provider.

Customers are also responsible for providing accurate contact, booking, and participant information and for ensuring that they meet any age, health, identification, or participation requirements applicable to their selected experience.

11. Changes, Delays and Cancellations by Operators

Tour operators may sometimes need to modify, postpone, reschedule, or cancel an experience because of weather, safety concerns, operational circumstances, insufficient availability, or other reasons beyond their control.

In such circumstances, the applicable operator or booking provider's policies will determine the available alternatives, credits, rescheduling options, or refunds.

12. Travel Documents and Requirements

Customers are responsible for obtaining and carrying any documents, identification, visas, permits, tickets, or other documentation required for their travel and participation in an experience.

Requirements may vary depending on the activity, destination, nationality, and individual circumstances.

13. Safety

Certain activities may involve physical activity, transportation, outdoor conditions, animals, water, heights, or other potential risks.

Customers should carefully review the safety and participation requirements for each experience and follow all instructions given by the responsible operator or guide.

14. Intellectual Property

Unless otherwise stated, the content of Nooriva, including text, graphics, branding, design, logos, and website structure, is protected by applicable intellectual property laws.

You may not reproduce, redistribute, modify, or commercially exploit website content without appropriate permission.

15. Third-Party Links

Nooriva may contain links to third-party websites, including booking platforms, tour operators, travel services, and other external resources.

These websites are independently operated. Nooriva is not responsible for their content, availability, security, privacy practices, or terms.

16. Affiliate Relationships

Some links on Nooriva may be affiliate links. If you make a qualifying booking after following certain links, Nooriva may receive a commission at no additional cost to you.

Affiliate relationships do not necessarily affect the price you pay. The terms and conditions of the relevant booking provider apply to bookings completed on external websites.

17. Website Availability

We aim to keep Nooriva available and accurate, but we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical problems.

We may update, modify, suspend, or discontinue parts of the website when necessary.

18. Limitation of Responsibility

To the extent permitted by applicable law, Nooriva is not responsible for losses, delays, injuries, cancellations, changes, service failures, or other issues caused by independent third-party operators, booking platforms, transportation providers, weather, government restrictions, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded or limited.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The updated version will be published on this page together with a revised "Last updated" date.

20. Contact Us

If you have questions about these Terms & Conditions, a tour, activity, or a booking, please contact us.