1. How Our Cancellation Policy Works

Nooriva features tours, activities, excursions, and experiences in Marrakech and across Morocco. Some experiences may be operated and fulfilled by independent local operators or third-party booking partners.

Because cancellation conditions can differ between experiences, there is no single cancellation period that applies to every booking.

The cancellation and refund conditions shown for your selected experience at the time of booking are the conditions that apply to that booking.

2. Before You Book

Before confirming a reservation, carefully review the experience details, including:

• Cancellation deadlines
• Refund eligibility
• Non-refundable conditions
• Meeting and pickup requirements
• Tour duration and itinerary
• Age or participation requirements
• Any additional fees or conditions

If you are unsure about a cancellation condition, please contact us before completing your booking.

3. How to Cancel a Booking

If your booking was completed through an external booking provider, you may need to cancel it directly through that provider using the booking confirmation or customer account associated with your reservation.

If Nooriva is responsible for handling your booking request, contact us as soon as possible with your booking details so we can help process the cancellation according to the applicable conditions.

Cancellation requests should include enough information to identify the reservation, such as the booking name, email address, booking reference, and experience date.

4. Refunds

Where a booking qualifies for a refund, the amount and timing of the refund depend on the cancellation terms applicable to that specific experience and the provider processing the booking.

Refunds may be returned using the original payment method or another method determined by the relevant booking provider.

Processing times may vary between payment providers, banks, booking platforms, and tour operators. Nooriva cannot guarantee a specific banking processing time for refunds handled by third parties.

5. Non-Refundable Bookings

Some experiences may be marked as non-refundable or may become non-refundable after a specified cancellation deadline.

If an experience is subject to a non-refundable condition, the applicable booking page or confirmation should clearly indicate this before or at the time of booking.

6. Late Cancellations

Cancellations made after the applicable cancellation deadline may result in a partial refund, reduced refund, or no refund, depending on the conditions of the selected experience.

Customers are responsible for checking the cancellation deadline associated with their booking.

7. No-Shows and Late Arrival

Failure to arrive at the designated meeting point on time may be treated as a no-show by the tour operator.

No-show and late-arrival policies vary between experiences. Customers should allow sufficient time for transportation, traffic, pickup arrangements, and finding the required meeting point.

Unless the applicable booking conditions state otherwise, Nooriva cannot guarantee a refund for missed tours caused by a customer's late arrival or failure to attend.

8. Changes to a Booking

Requests to change a booking, including changing the date, time, number of participants, pickup location, or other booking details, are subject to availability and the conditions of the relevant provider.

A change request does not automatically guarantee that the requested modification can be made.

9. Cancellation by the Tour Operator

A tour operator may need to cancel or modify an experience because of weather, safety concerns, operational problems, insufficient availability, transportation issues, government restrictions, or other circumstances beyond its reasonable control.

If an operator cancels a booking, the available options may include rescheduling, an alternative experience, credit, or a refund, depending on the provider's applicable policy and the circumstances of the cancellation.

10. Weather and Safety Conditions

Certain outdoor experiences may be affected by weather or safety conditions. Decisions concerning whether an experience can operate safely are generally made by the responsible tour operator.

Customers should follow the operator's instructions and refer to the applicable booking conditions for information about refunds or rescheduling when weather affects an experience.

11. Third-Party Booking Platforms

When you complete a reservation through a third-party booking platform, that provider's cancellation and refund policy applies to the booking.

This may include different deadlines, refund amounts, processing procedures, or customer-support channels.

Please refer to your booking confirmation and the provider's terms for the exact conditions applicable to your reservation.

12. Affiliate Bookings

Nooriva may use affiliate links that direct customers to external travel and booking providers.

When you complete a booking on an external provider's website, Nooriva does not control that provider's cancellation, refund, payment, or customer-service procedures.

For these bookings, cancellation and refund requests should normally be handled according to the provider's booking terms.

13. Refunds for Service Problems

If you experience a problem during a booked experience, contact the responsible tour operator or booking provider as soon as possible.

Where appropriate, you should document the issue and retain relevant booking information, receipts, photographs, or other supporting information.

Refunds or compensation for service issues are subject to the applicable provider's terms and any rights you may have under applicable law.

14. Our Role

Nooriva aims to make it easier for travelers to discover and compare Marrakech tours, activities, excursions, and travel experiences.

Where an experience is provided by an independent third party, Nooriva may not be the tour operator, transportation provider, or direct service provider.

The responsibilities of the actual service provider are determined by the booking terms applicable to the experience.

15. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory consumer rights or legal protections that apply to you under applicable law.

Where mandatory legal rights provide protections greater than those described in this policy, those rights will continue to apply.

16. Contact Us About a Cancellation

If you have a question about cancelling a booking or understanding the refund conditions for an experience, contact us as soon as possible.