1. Booking Through Nooriva

Nooriva helps travelers discover tours, activities, excursions, day trips, and other travel experiences in Marrakech and Morocco.

Depending on the experience, a booking may be completed directly through Nooriva or through an external booking provider or tour operator.

Before completing your reservation, carefully review the information provided for the selected experience.

2. Booking Information

To make a reservation, you may be asked to provide information such as:

• Full name
• Email address
• Telephone number
• Number of participants
• Preferred date and time
• Pickup or meeting-point information
• Other information required for the selected experience

You are responsible for ensuring that the information you provide is accurate and up to date.

3. Availability

Displayed availability may change depending on the selected date, number of participants, time, season, capacity, and the policies of the relevant tour operator or booking provider.

A booking request does not necessarily guarantee a reservation until it has been accepted and confirmed by the applicable provider.

4. Booking Confirmation

A reservation is considered confirmed when the applicable booking provider accepts the reservation and provides a booking confirmation or confirmation reference.

Customers should carefully check their confirmation for the correct date, time, number of participants, meeting point, pickup details, and other important information.

If any information appears incorrect, contact the relevant provider or contact Nooriva as soon as possible.

5. Prices

Prices may vary according to the experience, date, number of participants, currency, availability, seasonal demand, and other factors.

The final price displayed by the applicable booking provider at the time of booking is the price that applies to the reservation, subject to the provider's applicable terms.

Additional services, optional activities, transportation, meals, entrance fees, taxes, or other charges may apply where stated in the experience details.

6. Payment

Payment processing depends on how the experience is booked.

When a reservation is completed through an external booking provider, payment information is processed by that provider and is subject to its payment and security policies.

Customers should never send complete payment card information, security codes, passwords, or similar sensitive payment credentials through ordinary email or contact forms.

7. Third-Party Booking Providers

Some experiences on Nooriva may link to external travel websites, booking platforms, or independent tour operators.

When you complete a booking on an external website, that provider's terms, privacy policy, payment conditions, cancellation policy, and customer-service procedures apply to the reservation.

Nooriva does not control the operation or policies of independent third-party websites.

8. Tour Operators

Individual tours and activities may be operated by independent local tour companies, guides, transportation providers, activity operators, or other service providers.

The responsible provider is generally identified in the applicable experience or booking information.

Customers should follow the instructions provided by the responsible operator regarding pickup, meeting points, safety, participation, and itinerary requirements.

9. Meeting Points and Pickup

Pickup and meeting arrangements differ between experiences.

Some tours may offer hotel pickup, while others may require customers to meet at a specified location.

Always check the booking confirmation and experience details for the exact pickup or meeting-point instructions.

Customers are responsible for being ready at the specified location and time.

10. Changes to Your Booking

Requests to change a reservation, including the date, time, number of participants, or other booking information, are subject to availability and the applicable provider's conditions.

A change request is not guaranteed until it has been confirmed by the relevant provider.

11. Cancellation and Refunds

Cancellation and refund conditions vary by experience.

Customers should review the specific cancellation policy shown before confirming a booking.

For more information, please review our Cancellation & Refund Policy .

12. Late Arrival and No-Shows

Customers are responsible for arriving at the designated meeting point or being ready for pickup at the required time.

Late arrival or failure to attend may result in the booking being treated as a no-show.

Any refund or rescheduling options are subject to the applicable provider's terms.

13. Changes or Cancellation by the Operator

A tour operator may modify, reschedule, or cancel an experience due to weather, safety concerns, operational circumstances, transportation problems, insufficient availability, government restrictions, or other circumstances.

Where an operator cancels a confirmed booking, the available alternatives, rescheduling options, credits, or refunds will depend on the applicable provider's policy and the circumstances.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Checking booking confirmations carefully.
• Arriving on time for the experience.
• Following operator and guide instructions.
• Meeting applicable age or participation requirements.
• Bringing required identification or documents.
• Following applicable safety requirements.

15. Children and Age Requirements

Age requirements vary by experience.

Parents or guardians are responsible for ensuring that children participating in an activity meet the applicable requirements and are appropriately supervised where required.

Always check the individual experience page before booking for specific age restrictions.

16. Special Requests

Special requests, including dietary requirements, accessibility needs, private transportation, pickup arrangements, or other preferences, should be communicated as early as possible.

Special requests are subject to availability and cannot be guaranteed unless confirmed by the relevant provider.

17. Safety and Participation

Some activities may involve physical exertion, outdoor environments, animals, transportation, water, heights, or other risks.

Customers are responsible for reviewing the participation requirements and following all safety instructions provided by the operator or guide.

18. Travel Documents

Customers are responsible for obtaining and carrying any identification, tickets, visas, permits, or other documents required for their travel or participation in an experience.

19. Affiliate Bookings

Some links on Nooriva may be affiliate links. Nooriva may receive a commission from qualifying bookings made through certain partner links, at no additional cost to the customer.

When a booking is completed on an external partner website, that provider is responsible for processing the reservation according to its own booking terms.

20. Privacy and Personal Information

Personal information collected in connection with bookings and enquiries is handled in accordance with our Privacy Policy.

Third-party booking providers may collect and process information according to their own privacy policies when you complete a booking on their platforms.

21. Contact Us

If you have a question about a booking, tour, activity, cancellation, or booking requirement, please contact us.