Thank you for shopping with Nooriva Light. Customer satisfaction is important to us.
Nooriva Light accepts returns only for products that arrive defective, damaged, or not functioning properly.
To be eligible for a return, customers must contact us within 7 days after receiving the order and provide clear photos or videos showing the issue.
Yes, Nooriva Light accepts exchanges for defective products when replacement stock is available.
If the same product is unavailable, we may offer a similar replacement or store credit.
Once your return request is approved and the issue is verified, refunds will be processed to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the issue was caused by our error.
Some promotional, clearance, or limited-edition products may have different return conditions or may not be eligible for returns unless defective.
Country-specific return conditions may also apply depending on shipping regulations and delivery providers.
If you have questions regarding returns or refunds, please contact us:
📧 Email: DOKANISSAM@gmail.com
📞 Phone: +212681221647
🌐 Website: Nooriva Light Return Policy
